Strategic Planning & Organizational Management

Public agencies today face more hurdles than ever before. Capital program shortfalls, revenue declines, operating budget reductions, limited project development, and reduced federal grants are all sources of frustration for executive managers and staff alike. But even in these times of scarcity, public agencies are committed to meeting their financial and strategic goals, and most importantly, meeting customer demands. To meet these commitments, public agencies around the country are working to assess their capital programs, determine service efficiencies, undergo project reviews, and implement tighter financial management.

PB Consult provides experts who can help clients assess their operations and recommend actions that will improve internal and external customer satisfaction. This can include assessments of managerial, operations, or budgeting procedures, organizational structure, or service delivery. The results can come in the form of strategic and business plans, or recommendations for business process re-engineering.

Clients that choose PB Consult do so because they know our consultants have the experience and expertise to make tactful, valid, and impartial comments and recommendations. Our staff are veterans of public agencies, and offer insight into best practices from public agencies nationwide. Our understanding of how agencies operate extends to the policies, processes, automation, documentation, organization, and internal and external resources associated with service delivery. Our staff offers real-world management and organizational advice to our clients.

PB Consult offers recent and successful experience developing and deploying strategic plans for major transportation agencies. The strategic planning process offers an opportunity to confirm an agency’s mission and vision; define current conditions and prioritize issues; set performance, financial, organizational, institutional, and operational goals; develop strategies and benchmarks; and ultimately convey persuasive messages to stakeholders and the public at large. PB Consult understands that a strategic plan development process must be facilitated in an open and trusting format, allowing all participants to freely express opinions. By harnessing the power of the entire organization, the strategic plan can focus on common visions that are consistent with the an agency’s needs, and with fiscal realities. While there are many traditional strategic planning models – even those that can be purchased off the shelf – PB Consult recognizes that just as no two organizations are the same, so should no two strategic plans be the same.

PB Consult staff are often called on by managers to lend their expertise as former general managers and Chief Executive Officers (CEOs) of transit agencies and departments of transportation, as former finance managers and chief financial officers (CFOs) of public and private entities, and as advisors to public agencies large and small. Since its formation, PB Consult has provided management advisory services to such public agencies as WMATA in Washington D.C., MARTA in Atlanta, and C-Tran in Vancouver, Washington; the Louisiana Department of Transportation and Development, the Tennessee Department of Transportation, the Oregon Department of Transportation, and Caltrans in California; the Maryland Transportation Authority, and the Metropolitan Transportation Commission in the San Francisco Bay Area.

Our services also extend to assistance with change management. The ability of an organization to implement needed change is imperative to the success of the organization. To overcome this challenge, PB Consult leads our clients through a change management process that addresses the impact on people, processes, and the organization’s culture. We work in an interactive environment with our clients to incorporate consensus building and support for the changes to be implemented.

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